Safety rules before you get in touch
The purpose of the Contact page is to make public contact details and support boundaries clear. This is not a place to send an account password, OTP, PIN or private code.
Contact information
Phone: +880 1880 637294
Address: House 36, Road 8A, Dhanmondi, Dhaka 1209, Bangladesh
General information and support direction only \u2014 not payment, KYC or account recovery.
Public contact reference limits
This address is provided as a public contact reference for BD777 official information support. It should not be treated as a payment office, a place to submit KYC, an account recovery centre, a wallet agent or a withdrawal release desk.
What to contact us about
| Question type | What you can write | What not to write |
|---|---|---|
| App/Login | Device type, general error, timing | Password, OTP, recovery code |
| Register | General eligibility or terms question | NID/passport/KYC file |
| Bonus | Which part of the offer terms is unclear | Request for a guaranteed benefit |
| Payment | General policy or timeline question | PIN, transaction screenshot, wallet secret |
| Policy | Privacy, terms, disclaimer, correction request | Sensitive personal data |
Information you should never send
- OTP, PIN, password, recovery code or wallet PIN.
- NID/passport copy, selfie, full KYC document or full wallet screenshot.
- bKash, Nagad, Rocket secrets, agent instructions or personal wallet details.
- Account balance, private profile screenshots or payment dispute evidence with a visible secret.
How to write a message that gets a reply
A good contact message is short, topic-based and free of sensitive information. In the first line, state whether your topic is App, Login, Register, Bonus, Payment, Privacy, Terms or a correction request. Avoid repeat payments or duplicate accounts while waiting for a response.